Pursuing the Well-Being of Patients and Healthcare Workers
Pursuing the Well-Being of Patients and Healthcare Workers
We will pursue an ideal future in which everyone involved in healthcare, including ourselves, can fulfill their individual wishes and live happily. We will provide optimal healthcare so that patients can live their lives as they wish, and healthcare workers can take pride in their work and feel fulfilled in their jobs.
Data
◾️Pursuing Patient Satisfaction (CS)
At CUC Group, we are committed to promoting patient-centered healthcare. We believe that regularly reviewing and improving our medical services is essential to building patient trust. Based on this principle, we actively conduct Customer Satisfaction (CS) surveys across both our own healthcare businesses and support services to continuously enhance the quality of care we provide.
※Due to changes in facility organizational structures, some locations did not conduct surveys in FY2023.
◾NPS® from Resident CS Survey(CUC HOSPICE)
◾NPS® from User CS Survey(Sophiamedi)
◾Pursuing Employee Fulfillment
CUC Partners Promise
A Fulfilling Environment for Your Aspirations.
At CUC Partners, everyone is united by a shared commitment to the **CUC Partners Philosophy**, working daily to bring our mission—**”Creating Hope Through Healthcare.”**—to life. To drive this philosophy forward, we have established the **CUC Partners Promise** as a pledge between management and employees: **”To create an environment where every individual finds fulfillment in their work and can pursue their dreams and ideals.”**
*CUC Partners is the name of the community of CUC Group companies and the medical institutions we support.
◾Examples of Work Support Systems
*System details are set individually by each CUC Group company.
Our Approach to Materiality（Redirects to an External Site）
The Relationship Between Materiality and the SDGs
Creating a society where everyone has equitable access to essential healthcare services directly aligns with the targets of Goal 3, Good Health and Well-being. Additionally, fostering the well-being of individual healthcare workers contributes to Goal 8, Decent Work and Economic Growth. Achieving these goals requires concerted efforts to realize Goal 5, Gender Equality, and Goal 10, Reduced Inequalities.
